PRIVACY POLICY
This privacy policy describes how Rock by Rock LLC (“Rock by Rock LLC”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the rockbyrock.com website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Certain features of our Services may be subject to additional guidelines, terms, or rules, which will be posted with those features. We reserve the right, at any time, to modify, suspend, or discontinue our Services (or any portions of them). You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of our Services (or any portions of them).
Rock by Rock does not require student users to provide any personal identifiable information. Our services are designed to be subscribed to by adults (i.e homeschool educators, teacher, administrator) so students should not enter any PII when using the site.
BY USING THE SERVICES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
WHAT INFORMATION DO WE COLLECT
We can potentially collect two types of information.
- Personally Identifiable information (for example, your name and email address), or
- Non-Personally Identifiable information (for example, IP address, cookies).
HOW DO WE USE THE INFORMATION?
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
Creating an Account: During the registration process for any of our subscriptions, we ask the subscriber to provide us with a name, email address, school or district affiliation (when applicable), phone number, and billing information. When you create an account, you will be asked to choose a user name and a password for your account. We use the information to create and service the account, fulfill the subscription and send you service-related announcements. For instance, we may send emails about routine maintenance, new feature launches or product recommendations related to your subscription. We may also use this contact information to request feedback on our products and services, to inform future customer service and product improvements. If you are registering for a free trial, we will use the information to create a free trial account and to send occasional promotional emails and other marketing campaigns.
Rock by Rock School or District Accounts:
Whether engaging with Rock by Rock through a free trial or a paid subscription, schools or districts are required to appoint an administrator (“Administrator”), who is authorized by the school or the district to be responsible for the teacher and student use of our site.
Each school or district Administrator will provide us teacher information to create individual teacher accounts. We require a full name, email address, class name. We then generate individual educator accounts for the school. No personally identifiable student information is required or collected.
We also use all email addresses to send product updates and use recommendations, password recovery information, effectiveness and efficacy data, invitations to participate in surveys and research and more (messaging may not be available in all jurisdictions). An unsubscribe option is included in promotional messaging.
Rock by Rock at Home
To create a family subscription for home use, parents or legal guardians are asked to provide their full name, email address and other minimally required personal information.
Parents or guardians subscribing to the family products will receive occasional emails with information about usage of the accounts, new features, product use recommendations, effectiveness and efficacy testing, backup schedules, survey and research participation invitation and more. An opt-out will be included at the bottom of promotional messaging.
COLLECTION AND USE OF INFORMATION FROM CHILDREN UNDER THE AGE OF 13.
Rock by Rock does not request ANY personally identifying information from a child. For students using the Subscription Services, no personally identifiable information is needed. We collect and store the non-personally identifiable information that is described in the “Automatic collection of non-identifiable information” of this privacy policy. We do not, however, link this information to personally identifiable information when it is collected from children. Note to Parents and Legal Guardians: Please contact Rock by Rock at any time regarding privacy questions or concerns at support@rockbyrock.com
STAYING CONNECTED TO ROCK BY ROCK
Contact information for newsletter and surveys: On Rock by Rock and other adult-facing pages of our services, including pages that do not require login, adult users may choose to sign up for newsletters, promotional offerings, or participation in surveys, all of which require contact information. The submitted contact information will be used for promotional purposes, and you may opt-out at any time. An opt-out link or instructions on how to opt-out will be included at the bottom of such messages. Registration for newsletters, promotional offerings, and surveys participation are not intended for minors.
Information we collect when you contact us: When you send us messages through our system or by email or through other online platforms, we collect the information you provide, including your message and any contact information you include. We use and retain such information to respond to your request, facilitate support to you in the future and to optimize our support services.
Feedback: Certain features we offer may include an option to provide us with feedback. The feedback feature does not identify the user submitting it. If we receive personally identifiable information through a feedback form we take steps to immediately delete that information. We reserve the right to use feedback for any purpose with no obligation to you.
AUTOMATIC COLLECTION OF NON-PERSONALLY IDENTIFIABLE INFORMATION
When you visit our website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. We use this information to better display our Services, maintain a user’s session, identify the country the user is located in, monitor, analyze use of and administer Rock by Rock, and to better tailor it to your needs. We may also use this information to serve advertising to adult users.
To collect this information, we use technological tools including:
Cookies. A cookie is a small data file sent from a website or application and stored on your computer or device. Cookies allow us to recognize your browser when you return to Rock by Rock, remember your login information, enable access to paid content and monitor potential account misuse. Cookies also allow us to better understand how you interact with Rock by Rock and to monitor aggregated usage. You can set your browser to detect some cookies, to stop accepting cookies or to prompt you before accepting a cookie. Disabling our cookies will prevent access to paid content and limit some of the functionalities within our Services.
Pixel Tags. A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that we place in our marketing emails, newsletters, promotional offerings and surveys. We use pixel tags and line tracking to analyze the effectiveness of our marketing campaigns.
We use Google Analytics to assist us in collecting and assessing automatically collected information. For more information about Google Analytics, see Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from collecting information about you and recognizing you on return visits to our Services by disabling cookies on your browser or by installing the Google Analytics opt-out plug in. Note that we are not responsible for Google’s opt-out tools.
By using our Services, you agree to our use of these tracking technologies.
We do not track users across unaffiliated sites and services, however, when you use the Internet, unaffiliated parties such as ad networks, web analytics companies and social networking platforms may collect information about your online activities over time and across our and other websites. This information may be used to provide advertisements for products and services that may interest you, and those companies may use cookies, clear GIFs and other tracking technologies.
In addition, we and our third party partners may use tracking technologies to deliver targeted advertisements and marketing messages to adult users on our or unaffiliated websites and online services. We also occasionally source information about groups of adults to generate a “lookalike audience” or similar audience of prospective customers through advertising platforms. This allows us to target prospective customers with advertisements on their networks who appear to have shared interests or similar demographics to our existing customers, based on the platforms’ own data. We do not have access to the identity of anybody in the lookalike audience, unless they choose to click on the ads, and this information is only used for customer prospecting.
ACCESSING YOUR PERSONALLY IDENTIFIABLE INFORMATION AND PRIVACY PREFERENCES
You are able to access, add to, update and delete certain Personal Information about yourself including your email and address on your accounts page. The information you can view, update, and delete may change as the Website or Services change. You are responsible for maintaining the confidentiality of your password and for any and all use of your account. You should notify us immediately if you suspect any unauthorized use of your account or access to your password. You may not (a) use the account of any other user; (b) allow someone else to use or share your account (except as permitted above); or (c) sell, lend, or transfer your account, temporarily or permanently, with someone else. If you violate these Terms, we reserve the right to issue you a warning, suspend or even terminate your account (along with your ability to access and use the Services).
Payment.
If you choose to complete your purchase with a credit card, then Stripe stores your credit card data. According to our best information, your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data should be stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information should be deleted. All direct payment gateways are required to adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to visit and review Squarespace’s and/or Stripe’s Terms of Service or Privacy Statement.
SHARING AND DISCLOSURE OF INFORMATION
We may share or disclose your personally identifiable information in the following instances:
- To fulfill a service to you. For example, if you subscribe to the Subscription Services, we may share your personally identifiable information with you in order to administer or maintain your subscription. In addition, if you email us a question, we may use your email address to process your request and respond to your question.
- To the service providers that help us maintain our Services and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, sending customer communications on Rock by Rock’s behalf). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any purpose other than to provide the administrative services for which they are responsible.
- To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property, including the rights and property of Rock by Rock and the Services, or act in urgent circumstances to protect the personal safety of our end users.
- To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
- To track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
Except as described in this privacy policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your personally identifiable information to any third parties.
For non-identifiable personal information we use the information as outlined in the automatic collection of non-identifiable information.
INTERNATIONAL VISITORS
Our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., then you should know that you are transferring your Personal Information outside of your region and into the U.S. for storage and processing. By providing your Personal Information to us through your use of the Service, you agree to that transfer, storage, and processing in the U.S.
OPTION TO OPT-OUT
We communicate with users who subscribe to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. We provide you the opportunity to exercise an opt-out choice if you do not want to receive communication from us, such as our product update emails. The opt-out choice may be exercised by clicking a link below the email or by contacting us. We will process your “unsubscribe” request as soon as possible. If you opt-out, you will not receive marketing emails, but you will receive critical updates regarding your account.
THIRD PARTY WEB SERVICES
Our Services may contain links to content or services provided by other companies (“Third Party Links”). These Third Party Links are not under our control, and we are not responsible for their content, services, performance, operation, availability, business practices or policies. We are providing these Third Party Links to you as a convenience but we do not imply any endorsement or recommendation of their content or services, or of any association of us with them. If you access any of these Third Party Links, you do this at your own risk and any charges or obligations you incur in your dealings with these companies, are your responsibility. The websites available through the Third Party Links are subject to their own terms and policies, including privacy and data gathering practices.
ASSIGNMENT
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Services.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy from time to time. When we do, we will also revise the “last update” date at the bottom of this privacy policy. For changes to this privacy policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change either by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Services.
SECURITY
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to Rock by Rock is done at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.
If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Services or providing personally identifiable information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Services. We may post a notice on our Services if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
AGE SCREENING
If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen, we will delete the information from our records within 24 hours of when we discover it.
CALIFORNIA RESIDENTS
In addition to the rights as explained in this Privacy Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us at support@rockbyrock.com
Requests to exercise these rights may be granted in whole, in part, or not at all, depending on the scope and nature of the request and applicable law. Where required by applicable law, we will notify you if and why we are unable to fulfill your request.
Non-discrimination: We shall not discriminate or otherwise penalize anyone for exercising their rights.
ACCEPTANCE OF THIS POLICY
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
CONTACTING ROCK BY ROCK
If you have any questions about this privacy policy or our privacy practices, please contact us at support [at] support@rockbyrock.com.
This document was last updated on March 4th, 2022.